Carlson Software Forum

Posted: **Wed Nov 09, 2011 11:27 pm**

Software :: SurvCE 2.55
Inst :: Leica TS
DC :: Allegro MX

While shooting topo the following problem occurred:

After using the offset command a random number of subsequent side shots (after exiting the offset routine) recorded points with the same horizontal distance and zenith angle but with the correct horizontal angle.

Any thoughts on what may have caused this?

Thanks,

Curt

Posted: **Mon Nov 14, 2011 3:30 pm**

If you do not find the answers you are looking for on here, please send your question directly to our Technical Support department at support@carlsonsw.com

Thank you.

Carlson Software
support@carlsonsw.com
606-564-5028

Posted: **Mon Nov 14, 2011 3:35 pm**

Typically, how long does it take to get a response? I sent an e-mail with this issue to you support department last Wednesday.
Thanks,
Curt

Posted: **Mon Nov 14, 2011 5:59 pm**

What was the subject line on the email you sent so I can look it up? Thank you.

Carlson Software

Posted: **Mon Nov 14, 2011 6:01 pm**

Offset Routine Anomaly

Posted: **Mon Nov 14, 2011 6:08 pm**

John Gerber said he emailed you a link to version 2.58 that should resolve this issue. He said it was sent today. If you did not receive it, please check your Spam box and if it is not there, please let us know. Thank you.

Carlson Software

Posted: **Mon Nov 14, 2011 6:12 pm**

I checked my e-mail and spam and I did not receive an email. Please re-send. Thanks you! Have you heard of this offset routine bug before?
Curt

Posted: **Mon Nov 14, 2011 6:16 pm**

Curt,

I do not work in Data Collection support so I have not heard of this bug. I will have John Gerber call you directly to discuss how to get this to you. Thank you for the feed back.

Carlson Software

Posted: **Mon Nov 14, 2011 6:21 pm**

Brian,
Thanks for the quick follow-up and support!
Curt