by Dent Cermak » Fri Dec 14, 2012 2:00 pm
The problem is that you are not doing this correctly, not that the software is not working. Here's how to do it:
DOWNLOAD THE LATEST SOFTWARE BUILD
Sometimes your software quits working correctly or new features or “fixes” have been added via the latest build on the Carlson Website. Downloading that build appears to be a little tricky and involves using “Add/Remove Program” under Control Panel. This stops a lot of people from upgrading their software.
The process is not as fatal as it may appear. It may make you nervous, but it won’t hurt you at all.
Go to Control Panel and on to the dreaded “Add/Remove Programs”, Click on the remove button and follow the prompts in the Carlson Software Removal Wizard. Tell it to Uninstall the Carlson software.
Now go to the Carlson Website and then to “Downloads” and find the download for your version of the software. Click on the “Download” button and tell it to SAVE the download to your computer. Pick any spot on your C drive that you will remember.
Once the *.exe file has been downloaded, find it and double click on the *.exe file. An installation window will appear. Accept all of the default values in the wizard. (It may say something about a file being under Program Files and do you want to write the new files there anyway. Say yes,)
It then will say “Download Successful”. That’s all there is to it. You do not have to enter a serial number or re-register. You are set to go.