Tech Support/Upgrades

Moderator: Carlson Support

Tech Support/Upgrades

Postby Jeff » Fri Dec 21, 2001 6:20 pm

Upgrades are not simply sent to everyone on support but are sent on request. In order to get upgrades you just need to ask for it
Jeff
 

Re: Tech Support/Upgrades

Postby Long Time CG User » Fri Dec 21, 2001 11:52 pm

Jeff,
I don't know how well you have kept up with the message board or the old technical support requests that we customers have made, but, we the C&G users have been requesting... well let me take that back.... we the C&G users have been DEMANDING both fixes and upgrades for c&g for Intellicad and Autocad for over a year now maybe longer. How about a mass shipment of the "bug free" version out of courtesy to us. Read some of the posts on this board...alot of us were ready to go, but, we did not. I think that kind of dedication deserves a common courtesy
Long Time CG User
 

Re: Tech Support/Upgrades

Postby DeVon Henne » Sat Dec 22, 2001 3:08 am

DITTO
DeVon Henne
 

Re: Tech Support/Upgrades

Postby Jeff » Sat Dec 22, 2001 1:45 pm

A mass shipment of upgrades would be tremendously expensive. Applications Gateway being the fine folks that they are have also refused to give us the current data base of clients. Our data base in use is about 6 months old from a backup cd we found. Therefore we have no good way to find out who to ship to without talking to you anyway. At present we have Don & myself working sales, technical support and shipping an additional result of a mass shipping would be a slowness in service to you all. I will try to get the upgrades up on the web page ASAP but untill I accomplish that send me an email and I will send you an upgrade for C&G Windows. Autocad 2000 ww will need to verify that you are on support
Jeff
 

Re: Tech Support/Upgrades

Postby Chris Mace » Sat Dec 22, 2001 5:09 pm

Well time to do something that I never thought that I would do - defend AG and start an arguement.
Jeff, I'm pretty sure that AG is not going to turn over the data to you because they probably do not have it anymore ( if AG even exists now ). Recently I found out that Carlson bought C&G only and not AG ( shows how much we were told ). Therefore, you received all of C&G's stuff, but not AG's. After talking to Richard I discovered that all of C&G's data ( clients etc. ) was transferred to AG's computers from the get go( hey why redo the network ). Richard, Scott and myself always backedup clients and technical support data constanly, but, it went to AG's server. Well when you got only C&G's and not AG's computers you found out that all of the data is old because those computers were not updated. Therefore, all of the new and updated clients are on AG's computers which are probably formatted and auctioned off along with all of the backup tapes, furniture etc. that AG had.
Had Carlson requested this data we whould have taken it off of the server, but, I think that we ( or at least I ) were under the assumption that everything went so why bother. Also, had Carlson given us more than 2 days notice that we were going to no longer have our jobs then maybe we could have made the transition a little easier as we had to hurry with what orders we could fill. Therefore, everything was left untouched and unpacked on Friday Nov 09.
However, you DO have client data. In all cases when we shipped orders we kept a hard copy ( paper ) of shipping receipts and orders in binders. The shipping receipts are useless, but, the purchas orders show what each person or company ordered, in what quantity and what was shipped. Therefore, you do have a list of all of the current clients in hardcopy form. Granted, it will take some time to sort through this and get it into the database, but, I agree with the Long Time User in that I think that these people deserve an upgrade. True a mass shipment will cost $$, but, think of the loss had YOUR USERS LEFT.
I do understand your short handedness. At least one of us had to take time off from our job during the day to do shipping.


"Madness takes its toll; please have exact change."


Chris Mace
Former C&G Technical Support Specialist
WV<br
Chris Mace
 

Re: Tech Support/Upgrades

Postby Jeff A. Smith » Sun Dec 23, 2001 4:37 am

br>Well time to do something that I never thought that I would do - defend AG and start an arguement.
I have no argument with you. Remember though that in life you will be judged by ultimately by what your opinion of yourself is. Are you proud of your association with this outfit?
Jeff, I'm pretty sure that AG is not going to turn over the data to you because they probably do not have it anymore ( if AG even exists now ). Recently I found out that Carlson bought C&G only and not AG ( shows how much we were told ).
AG insisted on a gag order in relation to its own employees. Why did they do this? Could it be that they could care less about any harm done to you and any one that was unfortunate enough to come into contact with them, I think so.
Therefore, you received all of C&G's stuff, but not AG's. After talking to Richard I discovered that all of C&G's data ( clients etc. ) was transferred to AG's computers from the get go( hey why redo the network ). Richard, Scott and myself always backedup clients and technical support data constanly, but, it went to AG's server. Well when you got only C&G's and not AG's computers you found out that all of the data is old because those computers were not updated. Therefore, all of the new and updated clients are on AG's computers which are probably formatted and auctioned off along with all of the backup tapes, furniture etc. that AG had.
Had Carlson requested this data we whould have taken it off of the server, but, I think that we ( or at least I ) were under the assumption that everything went so why bother.
An outright lie on your part if you were there. Every effort was made to obtain the recent Goldmine Data Base. As a matter of fact numerous different passwords were givin to Carlson representatives and it was thought to be quite amusing to the AG guys. Don’t come around here with those lame lies.
Also, had Carlson given us more than 2 days notice that we were going to no longer have our jobs then maybe we could have made the transition a little easier as we had to hurry with what orders we could fill. Therefore, everything was left untouched and unpacked on Friday Nov 09.
See above about GAG orders and I don’t know what world you live in but as a long term businessman, it is the task of the company selling to communicate with its employees, gheez wake up you worked for pirates.

However, you DO have client data. In all cases when we shipped orders we kept a hard copy ( paper ) of shipping receipts and orders in binders. The shipping receipts are useless, but, the purchas orders show what each person or company ordered, in what quantity and what was shipped. Therefore, you do have a list of all of the current clients in hardcopy form. Granted, it will take some time to sort through this and get it into the database, but, I agree with the Long Time User in that I think that these people deserve an upgrade. True a mass shipment will cost $$, but, think of the loss had YOUR USERS LEFT.
Again, grow up if they ask they shall receive. How many clients did you all take money from and deliver zero zip nada products? That is stealing no matter how you look at it. The clients can once more be sure that if they give us a credit card number we will ship them a product, under AG they could not. Yet you have the nerve to state we should embark on a mass mailing, unbelievable.

I do understand your short handedness. At least one of us had to take time off from our job during the day to do shipping.

"Madness takes its toll; please have exact change."
“I was only following orders”
The standard defense of nazi prison guards. It is my recommendation we leave these posts up here as a testament to the fine work of AG.<p
Jeff A. Smith
 

Re: Tech Support/Upgrades

Postby Chris Mace » Sun Dec 23, 2001 4:39 pm

LOL I told you that I would start an argument. Anyway, the only time that I recall people from Carlson showing up was to review the inventory of our equipment that we had. No one was ever asked for passwords. The only question that concerned client data is that "would the Gold Mine database transfer into MS Word or Excel". And, of course, what belonged to the company. There was also a LONG review of the financial information with Kelly. That took the most time when Carlson came.
However, at that time we had NOT been asked by Carlson or anyone to give up client data or passwords. We could NOT have leagally done that before the "deal" since the passwords and data belonged to AG and not Carlson. However, after the company was purchased ( I'm not sure of the specific date ) we would have given you client and password data, but, no one showed up before we left on Nov 09. The only thing that we were told was on Nov 07 is that the 9th was our last day. We were never told to gather data or passwords ( It does not matter the data was on AG's computers and you did not buy AG ) or even clean up and pack. Now I do know that Kelly, who was in charge of finances was there on Nov 12, but, she did not have any access to password information or client data Richard handled that so Kelly is blameless.
As for your 3 points of light above. The suppliers ( rainbow, Psion and Husky ) were owed $$ before C&G was bought out by AG. AG never made enough to pay back Husky and Psion, but we did clear and do business again with Rainbow. As for points 2 & 3 those were questions I had asked previously. Here are your answers.
You do have a GOOD product to sell it is just out dated#3. The programmer is Dean for #2. Have Dean update the product ( Granted it takes time, but if as much was put into programming as argument ). Quit looking at the bad and move forward. You have a great product and clients that have waited over 6 months. Keep in mind that you are even selling a DOS product when DOS is almost dead. That speaks alot for the product. I assume that you have a stable financial backing with Carlson which we did not have at AG. If you keep looking at the negative things of C&G then things are not going to get better.
There, all of that is said untill the next round. NOTE: I did not have to insult or use one cuss word in all of that ( now I will insult ) I am not the one that needs to grow up Mr. Long Term Businessman, be professional, this is a public board.

Chris Mace
Former C&G Technical Support Specialist
W
Chris Mace
 

Re: Tech Support/Upgrades

Postby Larry VonDeBur » Tue Dec 25, 2001 2:06 am

I really don't understand all of back and forth here, but why not just post the patches on the web page just like has been done in the past. Frankly that is what lead me to believe (in error, I think) the the patch (5.50.04) was not generally available. I certainly understand the logistical probelms involved in doing a mass mailing. But posting to the web page, 10 minutes at most!
Larry VonDeBur
 

Re: Tech Support/Upgrades

Postby Jeff » Tue Dec 25, 2001 1:19 pm

Chris,
All of your statements are untrue, I assumme you believe them and will let it go at that. Note though that I am no buisiness man longterm or otherwise.
Merry Christmas Chris, pisk your associations better in the coming years
Jeff
 

Re: Tech Support/Upgrades

Postby Jeff » Tue Dec 25, 2001 1:38 pm

One last question,
Is it unprofessional to tell the truth?
When you enter this board Chris expect to confront the truth!
Further lies or attempts to spin the truth by AG staff will always be countered by truth.
Also this is not an open board for misinformation and untruths. Richards earlier post was removed without my approval, I feel it and your statemente here should remain.
Can you count the times I commented adversley on this board while you were at AG? There were none!
The reason is I did not have enopugh information concerning the buisiness dealings of AG so made no comment.
Since I have returned I have had to talk weekly to folks that were basically stolen from by AG. Things like a husky sold and invoiced but never delivered. I have seen that nature of AG firsthand now and am frankly shocked.
Jeff
 

Re: Tech Support/Upgrades

Postby Brian » Fri Jan 11, 2002 2:39 pm

I second the motion! You can charge for when you come up with a new version, but I really need those bug fixes.<br
Brian
 

Postby jonesalden » Tue Feb 14, 2012 10:39 am

IT support provide the best services or technical support which help people in solving problems of malfunction in their different devices.

IT support st Albans
jonesalden
 
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Joined: Tue Feb 14, 2012 10:38 am


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